Email/Chat Support Outsourcing

With our low-cost quality services, could you afford not to have our business?

E-mail and Instant Messenger Customer Support is an affordable alternative to Voice Contact Support which does not undermine your company’s drive to connect with your customers.

Outsourcing Solutions, Incorporated (OSI) can help you provide clear and well-worded product support to your customers through e-mail and instant messenger customer support.

Information is better read than heard. Messages such as e-mail with attached images, deliver more visual clarity, are easily archived and indexed, leave little or no room for misunderstandings from common errors during verbal-aural communications.

OSI has more than ten years’ expertise in creating customized Customer Relationship approaches and systems for our clients to be more accessible and active in satisfying consumer inquiry and demand.

We build and train an e-mail and chat support team of representatives tailored to best deliver your Company’s brand of service to customers, both loyal and new.

We believe that to Serve is to Lead.

Outsourcing Solutions, Inc.
888 A.S. Fortuna St., Banilad
Mandaue City, Cebu, 6000 Philippines


Why outsource email & chat support to Philippines?

Email/IM Support Professionals in the Philippines are proficient with the English language, well-versed in effective grammar to communicate solutions. They also practice courtesy and patience, ideal qualities for making each customer’s experience, a pleasant and positive one every time.

Many multinationals, such as Dell and IBM, place their customer care needs in the Philippines because of the country’s highly capable work force prized for their strong communication skills. This advantage can also be yours.

Major Philippine cities, such as Cebu, possess top-grade information technology infrastructure which supports the latest CRM software and systems 24/7. American managers are also available locally to supervise the domestic talent according to Western business culture and standards.